Support & Contact
How to get help, report issues, and reach the GridWonk team.
Contact
For general inquiries, partnership discussions, or platform access requests, email us at contact@gridwonk.com.
For technical support and bug reports, email support@gridwonk.com.
Support Channels
| Channel | Use For | Address |
|---|---|---|
| General Contact | Account access, demos, partnerships | contact@gridwonk.com |
| Technical Support | Bug reports, API issues, platform errors | support@gridwonk.com |
| AI Assistant | In-app questions about requirements and documents | Available in your dashboard |
The in-app help sheet also links technical issues to support@gridwonk.com; public site contact metadata uses contact@gridwonk.com.
Reporting Bugs
When reporting a bug, include the following so we can investigate quickly:
- What you were doing — the page or action that triggered the issue
- What happened — the error message or unexpected behavior
- What you expected — the correct behavior
- Browser and OS — e.g., Chrome 120 on macOS
- Screenshots — if applicable
For a document issue, include its project and version, approximate time and time zone, and the separate upload, text-recognition and review statuses. Do not send credentials, API keys or signed download links. Document troubleshooting helps you choose the right action while support investigates.
Requesting Features
We welcome feature requests. Email contact@gridwonk.com with:
- A description of the feature or workflow improvement
- The problem it would solve for your organization
- Any examples or references that illustrate the idea
Response Times
GridWonk does not currently publish a general support-response service-level agreement (SLA). An SLA is a contractual response-time commitment. Include the impact and urgency in your message so the team can triage it; if your organization has a signed support commitment, that agreement controls.
Help Resources
- Help Center — Guides for current documented platform workflows
- API Reference — REST API documentation for integrations
- AI Assistant — In-app AI help for requirements and documents
- Getting Started — Onboarding guides by organization type
About GridWonk
GridWonk is focused on reducing grid interconnection deficiency rates through AI-powered automation. The platform is under active development. If you encounter missing features or rough edges, please let us know — your feedback directly shapes our roadmap.